Privacy Policy
ZM Fabrication Pty Ltd (ABN 85 703 355 542) respects your privacy and is committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
1. Who We Are
ZM Fabrication Pty Ltd (ABN 85 703 355 542) is a metal fabrication and joinery business based in Melbourne VIC. We provide structural steelwork, custom fabrication and joinery services to residential and commercial clients across metropolitan Melbourne and surrounding regions.
Our website address is https://zmfabrication.online. Any questions regarding this policy can be directed to ceo@zmfabrication.online.
2. The Australian Privacy Principles
We are bound by the Australian Privacy Principles (APPs) set out in Schedule 1 of the Privacy Act 1988 (Cth). The APPs govern how we collect, hold, use, disclose and secure your personal information, and give you rights to access and correct the information we hold about you.
Where you provide information that is deemed sensitive, we will only collect, use or disclose it with your consent or where otherwise permitted by law.
3. Information We Collect
We may collect the following types of personal information when you use our website, contact us or request a quote:
- Your name and business name;
- Your email address and suburb or project location;
- Details of your project, including site measurements, drawings or specifications you choose to share;
- Records of correspondence between you and our team;
- Website usage data such as pages visited and referring links.
We do not collect sensitive information such as health data, criminal records or biometric information through our website. We do not knowingly collect information from persons under 15 years of age.
4. How We Collect Information
Information is collected directly from you when you complete our quote request form, send us an email, or otherwise communicate with our team. We may also collect basic technical information automatically, such as your IP address and browser type, when you browse our website.
We will always collect personal information by lawful and fair means, and where practicable, directly from you.
5. How We Use Your Information
We use the personal information we collect for the following purposes:
- Responding to your enquiries and preparing quotations;
- Planning, scheduling and delivering fabrication and joinery works;
- Communicating with you about your project or order;
- Invoicing and meeting our legal and tax obligations under Australian law;
- Improving our website and services.
We will not use your information for purposes unrelated to these functions without first obtaining your consent.
6. Disclosure of Information
We do not sell, rent or trade your personal information. We may only disclose your information where:
- You have consented to the disclosure;
- It is required to deliver our services, for example, to suppliers, subcontractors or transport providers involved in your project;
- It is required or authorised by law, including by courts, regulators or government agencies.
We do not generally disclose personal information to recipients outside Australia. Where a third-party service provider operates overseas and this is unavoidable, we will take reasonable steps to ensure they handle your information in accordance with the APPs.
7. Data Security
We take reasonable steps to protect the personal information we hold from misuse, interference, loss and unauthorised access, modification or disclosure. These measures include password protection, restricted access to our records and secure storage of project documentation.
When personal information is no longer needed for the purposes for which it was collected, and we are not legally required to retain it, we will destroy or permanently de-identify it.
8. Access to and Correction of Your Information
You may request access to the personal information we hold about you, or ask us to correct it if it is inaccurate, out of date, incomplete or misleading. To make a request, email ceo@zmfabrication.online with details of the information concerned.
We will respond to your request within a reasonable time. There is no charge for requesting access or correction, although a reasonable administrative fee may apply in the case of extensive requests, which we will advise you of beforehand.
9. Cookies and Website Analytics
Our website may use cookies and similar technologies to improve your browsing experience and understand how the site is used. Cookies are small files stored on your device that help us remember your preferences. You can control or disable cookies through your browser settings, although doing so may affect the functionality of some parts of the website.
10. Third-Party Links
Our website may contain links to external websites. We are not responsible for the privacy practices of those websites. We encourage you to review the privacy policies of any third-party sites you visit.
11. Making a Privacy Complaint
If you believe we have breached the Australian Privacy Principles or mishandled your personal information, please lodge a complaint by email to ceo@zmfabrication.online. We will acknowledge your complaint, investigate it and respond within a reasonable period.
If you are not satisfied with our response, you may escalate your complaint to the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.
12. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. The current version will always be published on this page. Continued use of our website after changes are posted constitutes acceptance of the updated policy.
13. Contact Us
For any questions about this Privacy Policy or how we handle your personal information, please contact us:
ZM Fabrication Pty Ltd
ABN 85 703 355 542
Melbourne VIC, Australia
Email: ceo@zmfabrication.online
Website: https://zmfabrication.online